About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

Responsibilities:

• Provide superior customer support with our clients and serve as the primary point of contact

• Utilize active listening skills and consultative sales techniques to understand client’s wants and needs

• Follow up with clients regarding experience

• Handle high volume of calls

• Determine the quickest, most effective ways to answer clients’ questions and concerns

• Ask questions to understand the client's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs

• Represent our organization with pride and set to be an upstanding example of our core values

Requirements:

• Previous experience in a customer service setting, including hospitality, retail, or call center

• Moving industry is a plus

• Experience with Microsoft Suite and demonstrated competency in learning new software applications

• Excellent customer service and communication skills with the ability to clearly articulate relevant information, ideas, and directions

• Commitment to teamwork through relationship-building, dependability, trust, and collaboration