About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people not just our trucks, set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

We are looking for a Moving Coordinator who will serve as a liaison for clients after the sale has been completed by the Sales Representative. They will work directly under the Move Coordinator Manager. They will be responsible for ensuring that the client has full knowledge of the moving services that will be rendered, in addition to modifying/adjusting any service modifications requested by the client and conducting follow ups prior, during and after the move to ensure the highest quality of service.

Key Responsibilities:

• Conducting introductions as a Moving Coordinator to already booked clients.

• Ensuring that all sales contracts and appropriate sales documents have been reviewed, understood, and signed by a client.

• Serving as the primary contact for the clients after the move is booked until the completion of the move.

• Collaborating with the Sales Representative on service/price changes requested by a client.

• Modifying/adjusting moving services based on clients needs.

• Confirming moving details, addresses, services, dates, and times with clients prior to the scheduled move.

• Ensuring that the client has been provided certificate of insurance (“COI”) for all moving locations if applicable.

• Conducting move day follow ups on clients on a moving day to ensure quality control.

• Conducting after move follow ups to ensure that the move went smoothly.

• Providing excellent customer service, and resolutions to any issues incurred prior and during the move day.

Requirements:

• 2-5 years of experience of managing logistics for clients such as moving their homes, travel, or any related personal events that require delicate attention.

• Excellent verbal and written communication skills.

• Experience in household goods moving and/or storage industry.

• Ability to work independently with limited supervision.

• Computer savvy.

Why Roadway?

We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it.

Recruiting agencies

Thanks for thinking of us. We run our searches in house and aren't taking agency submissions for this role, so please don't reach out to our hiring managers or People team about it. Unsolicited resumes become the property of Roadway Moving and no fee is owed if we hire that candidate. If we ever need outside support, we'll come to you.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.